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CITIZEN’S CHARTER OF ANIMAL HUSBANDRY DEPARTMENT PUNJAB

 

CITIZEN’S CHARTER

OF

ANIMAL HUSBANDRY DEPARTMENT PUNJAB 

3rd Floor, 17 Bays Building,

Sector-17, Chandigarh.0172-2701324.

Email: dahpunjab@gmail.com,                 Website: www.husbandrypunjab.org 

  1. Introduction

Punjab State has an area of 50362 sq.km. comprising of 12278 inhabited villages and 161 towns. The administration of the State is governed through 5 divisions comprising of 22 districts, 82 tehsils and 146 blocks. 70% of the State population depends on agriculture and remaining 30% live in urban areas. Punjab State, besides supporting a large human population of 2crore 77 lacs (2011 census) also supports a large population of Cattle & Buffaloes. As per the live-stock census carried out in the State in 2007, there are 17.61 lac cattle and 50.03 lac buffaloes in the state. Out of this, the breed-able cows and breed-able buffaloes are 10.31lac and 29.08lac respectively. Punjab is a major milk producing State in the country with an annual milk production of 97.24 lac tons during the year 2012-13. It contributes about 8 % of the total milk production of the country though it has less than 2% of total cattle and buffalo population of the country. The per capita availability of milk in Punjab is 961 grams which is highest in the country. With poultry population of about 7.18 crore, its annual egg production is 3791 million eggs with per capita availability of 140 eggs which is also the highest in the country. Annual meat production is 212 thousand tons. Besides this, state is also producing 558thousand kilo-grams of wool. So Animal Husbandry is contributing about 13% of the state GDP.

                         As for as infra-structure of the department is concerned,1367 Veterinary Hospitals (785 provincial+582 zila-parishad) and 1485 Veterinary Dispensaries are functioning in the state. Besides 19 Polyclinics are also functioning. Two Frozen Semen Banks at Nabha and Ropar have been established. One Cattle and one Buffaloe Breeding Farm, one Sheep Breeding Farm,one Rabbit Breeding Farm, two Poultry Breeding Farms and six Pig Breeding Farms are also functioning. Two fodder seed production farms at Kulemajra (Patiala) and Mattewara (Ludhiana) have also been established. Besides this,one Regional Disease Diagnostic Lab.(Jalandhar) and one Veterinary Vaccine Institute at Ludhiana are also working in the state.    

     2. Vision

To provide impetus to growth of cattle, poultry and other livestock foreconomic prosperity and to improve nutritional standards.

   3. Mission:

·     Preserve, protect, strengthen and improve livestock,

·     Livestock health care to increase production and productivity

·     Creating self-employment opportunities.

4. Objectives:

1.      To improve animal production

2.     To ensure animal health care.

3.     Development of fodder & feed.

4.     Development of poultry, piggery and small ruminants.

5.     Conservation of indigenous breeds.

6.     To improve infrastructure and capacity building.

7.     To provide extension activities for creating awareness amongst farmers about departmental schemes by organizing animal health care camps.    

5.   Service standards

A.      Type of services provided

The Animal Husbandry Department provides various types of services to the people for livestock development. These are described as follow:

1.   Veterinary health services for domestic & wild life.

2.   Artificial insemination in cattle & buffaloes.

3.   Providing various test facilities through diagnostic laboratories.

4.   Issue of health certificates& postmortem certificates.

5.   Conducting mass vaccination /deworming programs.

6.   Conducting veterinary health/ fertility camps.

7.   Providing technical advisories/ project reports.

8.   Publicity of departmental schemes& extension activities.

B. Services available at veterinary institutions

S N

Services

Veterinary Dispensary

Veterinary Hospital

Veterinary Hospital at tehsil

Poly-clinic at district H.Q

Mobile veterinary services

1.

OPD Treatment

Minor treatment

Major Treatment

Major treatment

Specialized treatment and surgery by specialists

Major treatment at the door step of the village

2

Supply of free medicine*

subject to availability             

Yes

Yes

Yes

Yes

Yes

3

Vaccination*

Yes

Yes

Yes

Yes

No

4

Deworming

Yes

Yes

Yes

Yes

Yes

5

Diagnostic tests

No

No

Blood test

Faecal Test

Milk Test

All diagnostic tests along with X-ray and ultra-sound facilities

Blood test

Faecal  Test

Milk Test

6

Breeding services a)Artificial insemination      

 

Yes

 

Yes

 

Yes

 

Yes

 

Yes

b) Pregnancy diagnosis

Yes

 

Yes

 

Yes

 

Yes

Yes

 

7.

Support servicesa)  Information of departmental schemes

 

Yes

 

 

 

Yes

 

 

 

Yes

 

 

 

Yes

 

 

 

Yes

 

 

b)Veterinary health certificate

No

 

Yes

 

Yes

 

Yes

 

No

 

 c) Post-mortem certificate

No

Yes

Yes

Yes

No

8

Availability of fodder through out the year

a)Supply of improved quality fodder seeds.

No

No

Yes

No

No

b)Preservation of surplus fodder

No

No

Yes

No

No

 *Covered under Right To Service Act.

C.Standard time taken to provide services

SNo.

Citizen centric services

 

Standard

(working days)

Officer /official responsible

1.

Preventive services

a)    Vaccination of animals & birds

 

As per fixed schedule

 

Veterinary Officer/Veterinary Inspector

b)    Deworming of animals

2

Supply of free medicine

Same day subject to availability

CVD/CVH /Poly clinic

3

Curative services

a) Minor veterinary treatment at CVD

 

Same day

 

Veterinary Inspector

b) Treatment of sick animals at CVH./ Poly clinic/Mobile Vet Service

Same day

SVO/Veterinary Officer/Specialists at Poly clinics

c) Reports of common diagnostic tests (Blood &faeces)

1-5 days

(depending on the type of test)

4.

Breeding services

a)Artificial insemination

b)Pregnancy diagnosis

 

Same day

 

SVO/Veterinary Inspector &                         Veterinary Officer

5.

Regulatory services

a)Issue of veterinary health certificate

 

3 Days

 

Veterinary Officer/Specialists at the Poly clinic/SVO

b)Issue of certificate of medico legal case

7 Days

c)Issue of certificate of post - mortem examination for claim of insurance

7 Days

6.

Fodder provision Services

a)Supply of improved quality fodder seeds.

15 days

 

 

ADO/ FDO

 b)Preservation of surplus fodder

 

7 days

   The user charges are given at Annexure- A and Vaccination schedule given at Annexure-B.

 6. Indicative expectations from service recipients

1.   Properly filled and timely submission of application.

2.   Application be submitted with requisite fees.

7.  Periodicity of review

       The Citizen Charter will be reviewed after every 2 years. 

Public grievance redressmechanism:

   A. Name and contact details of Public Grievance Officers

The following officers would be  designated as Public Grievance Officers at various levels as under:-

 

Level

Office at

Designated Officers

1st Level

Veterinary Hospital

Veterinary Officer

2nd Level

Tehsil HQ

Senior Veterinary Officer.

3rd  Level

District HQ

Deputy Director (AH) of the district.

4th Level

State HQ

Director /Joint Director (AH).

     

B.  

 

 B. Helpline number / Website url to lodge complaint:-

Any aggrieved person may lodge the complaint with the help of helpline number as well as email address as per Annexure- C or at the following website: www.husbandrypunjab.org

C.   Communication to the complainant:-

Every complaint will be acknowledged in writing at the time of receipt of complaint. A printed format for the acknowledgement of the complaint will be in the following format:-

To 

            ______________________

            _______________________

Subject:- Acknowledgement

Dear Sir

  Your complaint on the _____________________subject is hereby acknowledged. Its registration no. is_______________ . Designated Officer will look into it and respond within 10 days.

 Thanking you.

                                                                      Yours Sincerely

  D. Complaint handling procedure

There are four levels from where the delivery of services is monitored i.e. Veterinary Hospital level, Sub Divisional level, District level and State level. The complaint handling procedure has to start from these places. At vety hospital level designated officer will be VetyOfficer.SeniorVety. Officer would be putas designated officer at tehsil or sub division level whereas, Deputy Director will be designated officer at the district level and finally Director/Joint Director Animal Husbandry will be designated officer at state level. They will undertake the complaints lodged by the public.

i)    Submission of complaint:

The complainant will be required to file the complaint in writing giving all the details and relevant reference along with specific deficiency in service on the part of the department as well as the expectation of the complainant.

ii)     Receipt and record of complaints

Every complaint will be delivered to the designated official in each of the aforesaid offices, who will maintain a separate register for keeping the record of the complaints. This register will have the information in the following formats:-

iii)   Record of complaints

 

Particulars of the citizen

Particulars of grievance

S N

Date of receipt

Name

Address

Landline/

Mobile number

Whether acknowledgement given

Subject of the grievance

Office

Brief description

1

2

3

4

5

6

7

8

9

 

 

 

 

 

 

 

 

 

E.  Criteria for classification of complaint

          Different types of grievances or complaints need different responses or ways to respond to them,so as to facilitate appropriate action. Following types of categories have been identified:-

S N

Criteria

Grievance category

1

 

Charter related

 

Delay in providing of health/postmortem certificate.

Enlisted service being not provided in time

Non-vaccination of animals against various diseases

Excess fee charged by the staff

2

Staff related

 

Absence of staff during duty hours

Improper treatment given by the staff.

3

Policy related /Miscellaneous

 

 F.    Timelines for redress                                  

        i)  Investigation and reply

The official maintaining the complaint register will present the complaint to the designated officer immediately on receipt and registration, who will investigate the matter and send the reply/ action taken to the complainant within 10 working days from the receipt of complaint in the office.

         ii.    Appeal

If the complainant is not satisfied with the reply of the Complaint Handling Officer, he/she will be free to appeal against the reply to the next level designated officers i.e. Senior Vety. Officer of the concerned tehsil/sub division, Deputy Director (AH) of the concerned district or the Director/Joint Director, Animal Husbandry Department, Punjab at the state level, who will look into the matter at his own level. He can get the matter investigated from another officer. He can call the complainant for personal hearing also. The Appellant authority will give his decision within 10 working  days from the receipt of appeal.

  iii.  Time norm for redress

SNo

Grievance category

Time norm for redress

1

Delay in providing of health/postmortem certificate.

10 days

2

Enlisted service being not provided in time

10 days

3

Vaccination of animals against various diseases

10 days

4

Excess fees charged by the staff as per fixed govt. fees.

10 days

5

Absence of staff during duty hours.

10 days

6

Improper treatment given by the staff.

 

10 days

G. Level of responsibility for redressal of grievances

 

SN

Type of grievance

Time line at level 1

Time line at level 2

Time line at  level 3

Time line at  level 4

1

Charter related

 

10 days

10 days

10 days

10 days

2

Staff related

10 days

10 days

10 days

 

10 days

 

3

Policy/ procedure related/ Miscellaneous

10days

10days

10  days

10  days

 H.   Analysis and prevention

The data received on various grievances during the last quarter will be retrieved and analyzed for type of grievances and to identify the area most prone to such grievances. Action required making improvements in the charter and redress system will be identified. The format for this is as follows:-

Sr. No.

Date & description of grievance

Grievance prone areas identified

Root cause identified

Action required to improve system

Planned date & authority responsible for taking action

Action taken date

I.      Ombudsman

The Financial Commissioner/Administrative SecretaryGovt. of Punjab, Department of Animal Husbandry,Fisheries& Dairy Development would be theOmbudsman.In case, designated complaint handling officers do not respond to the complaint to the satisfaction of the citizen, he can approach to them for reddressal of their grievance.

J.    Stakeholders: 

          The following are the stakeholders of the Department of Animal Husbandry  as enlisted below:

1.   Livestock owners

2.   Pet animal owners

3.   Poultry farmers

4.   Fodder producing farmers

5.   Organizations /institutions connected with breeding, feed manufacturer, vaccine manufacturer, medicine manufacturer and fodder seeds growers.

6.   Research organizations / institutions connected with veterinary and animal sciences

7.   The line departments of GOI /GOP connected with livestock development activity

8.   Animal welfare organizations.

K.     Timings for different institutions of the department

Sr. No.

Institution

Timings

 

1.

Civil Veterinary hospital / dispensary / poly-clinics

Summer(16th April to 15th Oct---8.00am to 2.00 pm

Winter(16th Oct. to 15th April---- 9.00 am to 3.00pm

 

2.

Other offices and farms

9.00 am to 5.00 pm

 

3.

Emergency services are available for 24 hours

 

  
Annexure-A

Fees and User charges for different types of services

Sr. No.

Name of the service item

Fees ( inRs.)

1.

Outdoor case treatment

10/-

2.

Blood / faecal Test

20/-

3.

X- Ray

50/-

4.

Minor operation

50/-

5.

Major operation

125/-

6.

Castration

10/-

7.

Pregnancy diagnosis

10/-

8.

Animal feed analysis

50/-

9.

Health certificate

A)   Large Animals

B)   Small Animals

C)   Poultry Birds

Upto 5000 birds

Above 5000 birds

 

50/- per animal

10/- per animal

 

1/- per bird

2/- per bird

10.

Export Certificate

300/-per animal

11.

Post- mortem fees

a)    Large Animal

b)    Small Animal

c)    Poultry Birds

 

100/-per animal

  20/- per animal

5/- per bird

12.

Ultra-sound

75/-

13.

Major Obstetrical case

125/-

14.

Minor Obstetrical case

50/-

15.

Serum Analyzer Test

10/- per parameter

16.

Complete Blood Cell count Test

20/- per sample

17.

Culture & sensitivity test

50/- per sample

18.

Brucellosis Vaccine

2/- per dose

19.

Theileriosis Vaccine

10/- per dose

20.

Anti Rabic Vaccine

5/- per dose

21.

HS/BQ vaccination

2/- per dose

22.

A I ( Indigenous semen)

50/- per insemination

23.

A I ( Imported semen)

a)    HF

b)    Jersey

c)    Sexed semen

 

125/- per insemination

150/- per insemination

700/- per insemination

Annexure-B

Vaccination Schedule

SNo

Disease

Animal

Vaccine

Time of vaccination

1

 Foot & Mouth Disease (FMD)

All cloven

footed animals

Polyvalent FMD

vaccine

June-July& December-January

2

 Hemorrhagic

Septicemia(HS)

Cattle, Buffalo

HS Vaccine

May-June

3

 Black Quarter

(BQ)

Cattle, Buffalo

BQ Vaccine

May-June

4

 Anthrax

All species of

Animals

Anthrax Spore

Vaccine

May-June

5

Enterotoxemia

(ET)

Sheep & Goat

ET Vaccine

May-June

6

 Contagious

CaprinePleuro

Pneumonia (CCPP)

Sheep & Goat

IVRI Vaccine

---------

7

Peste Des Pettis  in

Ruminants (PPR)

Sheep & Goat

PPR Vaccine

-

8

Brucellosis

Female cattle &

buffalo Calf age 4-8 months

only

Brucella

Vaccine

 once

9

Theileriosis

Cattle & calves

above 2

months of age

Theileria

Vaccine

 

-

 

10

 Rabies

All species of

animals

Rabies postbite vaccine

0, 3,7,14,28 & 90 days

Note - Before any vaccination deworming should be compulsory to get better results.

Deworming schedule:

Every 3 months 

Annexure-C

The Contact details of Administrative & other Officers of the Animal Husbandry department at Chandigarh are as under:

NAME CONTACT  NUMBERS
TELEPHONE & E.Mail MOBILE
Sh. Mandeep Singh Sandhu, IAS        Additional Chief Secretary
Animal Husbandry, Fisheries, and Dairy Development, Government Of Punjab.  CEO, PLDB, Chandigarh.

0172-2742606

 fcah@punjab.gov.in 

 

0172-2742606

 

Sh.               ,  IAS               Special Secretary
Animal Husbandry , Fisheries, and Dairy Development, Government Of Punjab

0172-2740642

secy.ahpunjab@gmail.com

 

0172-2740642

Dr.Harjinderjit Singh Sandha
Director, Animal Husbandry Punjab,    Additional CEO, PLDB, Chandigarh.      Chief Vigilance Officer (AHD Punjab).
0172-2701324

dahpunjab@gmail.com

98151-70643
Dr.Amarjeet Singh
Joint Director , A.H. , Chandigarh. PIO and RegistrarPunjab Veterinary Council,
0172-2701168            dahpunjab@gmail.com 98151-96631
Dr. Vinay Mohan
Joint Director, RDDL , Jallandhur.

0181-2242335

98147-09170
S. Jatinder Singh
Joint Director, Fodder , Chandigarh.

0172-2701201

98140-30048
Dr. Narinder Pal Thamman
Deputy CEO, PLDB Chandigarh
0172-2701324

  99881-81524

Dr. Ashwani Bhardwaj, AD,
Deputy Director (Sheep & Wool),
0172-2702658

  93575-22221

Dr. Ramesh Bhardwaj, AD,
Senior Executive, PLDB Chandigarh
0172-2702658

  98728-10839

Dr. Nitin Kumar, V.O. CEO,  Punjab Gau Sewa Commission, Chandigarh 0172-2702658

  98143-33167

Dr. Desh Deepak Goyal, V.O,
Deputy Director (Stat.), Chandigarh
0172-2701291

   99880-03757

Dr. Lakhwinder Singh,Veterinary Officer
(Poultry Genetics),Chandigarh.
0172-2701291

  98724-21000

List of District Resource Persons:

NAME

CONTACT  NUMBERS

E. mail Address

TELEPHONE

MOBILE

 

Dr. Pawan Kumar Malhotra, Deputy Director , (A.H.), Amritsar

0183-2536283

98156-54948

ddahamritsar@gmail.com

Dr.Sukhdev Singh , Deputy Director , (A.H.),  Barnala

94172-33187

94172-33187

ddahbarnala@gmail.com

Dr. Pardeep Kumar, Deputy Director, (A.H.),  Bathinda

0164-2212767

88720-10014

ddbathinda@gmail.com

Dr. H.M. Walia, Deputy Director, (A.H.),  Fathegarh Sahib

01763-232712

96468-88440

ddahftgsahib@gmail.com

Dr.Gautam Parshad, Deputy Director, (A.H.),Faridkot

01639-250176

98151-42227

ddahfaridkot@gmail.com

Dr. Baldev Singh, Deputy Director, (A.H.), Ferozepur

01632-246089

94173-90535

ddferozepur@gmail.com

DrArvind Sharma , Deputy Director , (A.H.), Gurdaspur

01874-241160

98144-53940

ddgurdaspur@gmail.com

Dr. Naresh Kumar, Deputy Director, (A.H.) Hoshiarpur

01882-253574

99153-49210

ddahhoshiarpur@gmail.com

Dr.  Chopra                 , Deputy Director (A.H.), Jalandhar

0181-2457337

9814257044

ddahjalandhar@gmail.com

Dr.Satpal Singh, Deputy Director , (A.H.), Kapurthala

01822-233515

98140-59453

ddahkapurthala@gmail.com

Dr. Inderjit Singh, Deputy Director, (A.H.),  Ludhiana

0161-5017728

94173-38865

ddahludhiana@gmail.com

Dr. Amrit Pal Singh , Deputy Director, (A.H.),  Mansa

01652-235111

94174-05453

ddahmansa12@gmail.com

Dr. Najar Singh, Deputy Director, (A.H.),  Moga

01636-236257

98145-54969

ddahmoga@gmail.com

Dr. Chander Mohan, Deputy Director, (A.H.),  Ajitgarh(MOHALI)

0160-2281191

98724-86342

ddahajitgarh@gmail.com

Dr.Parminder Singh,Deputy Director, (A.H.),Muktsar

01633-263948

99152-00520

ddahmks@gmail.com

Dr. Amarjit Singh Multani,  Deputy Director, (A.H.) ,Shaheed Bhagat Singh Nagar

01823-222180

98142-95993

ddahsbsnagar@gmail.com

Dr. H.M. Walia, Deputy Director, (A.H.),  Patiala

0175-2360160

96468-88440

ddahpatiala@gmail.com

Dr.Kuldip Kumar, Deputy Director (A.H.),  Pathankot

01881-222337

98725-32228

ddahpathankot@gmail.com

Dr.  , Deputy Director (A.H.),  Roop Nagar

01881-222337

 

ddahroopnagar@gmail.com

Dr. Naresh Sachdeva, Deputy Director (A.H.),  Fazilka

01881-222337

94174-21789

ddahfazilka@gmail.com

Dr.Sukhcharanjit Singh, Deputy Director, (A.H.), Sangrur

01672-234093

94170-31450

ddah508sangrur@gmail.com

Dr. Raminder Mohan , Deputy Director , (A.H.), Tarn Taran

01822-233515

98159-83846

ddahtarntaran@gmail.com

Dr. N.K. Talwar  , Deputy Director, (A.H.), Vaccine Institute Ludhiana

0161-2401499

98883-16728

ddahpvviludhiana@gmail.com

Dr.Manohar Lal, Deputy Director,(A.H.),  Mattewara(Ldh.)

0161-2822038

94173-38865

ddahmatewara@gmail.com

Dr. Gurdeep Singh , Deputy Director, Training, Patiala

0175-2354128

99883-35991

ddahtpatiala@gmail.com

 

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